ARE YOUR WATCHES AUTHENTIC?
Yes. Mogul Watches is positioned as a retailer of authentic luxury watches. Authenticity is fundamental to our business and the products we offer.
WHERE DO YOU SHIP?
We currently ship within the United States.
HOW LONG DOES SHIPPING TAKE?
Shipping timeframes vary depending on the specific timepiece, availability, and destination. The applicable shipping information will be provided during the purchasing process.
CAN I GET MORE INFORMATION ABOUT A WATCH BEFORE PURCHASING?
Absolutely. Contact our team with the model you’re interested in and we’ll assist with the available details.
ARE THE WATCHES NEW OR PRE-OWNED?
This should be specified on each individual product listing. I recommend making “New / Pre-Owned” a mandatory product attribute rather than making a blanket statement across the website.
DO YOUR WATCHES COME WITH BOX AND PAPERS?
This varies by individual timepiece. The product listing should clearly state what is included with each watch.
DO YOU OFFER RETURNS?
Returns should follow the conditions outlined in Mogul Watches’ Returns & Refund Policy.
HOW CAN I CONTACT CUSTOMER SUPPORT?
Use our Contact Us page or the customer-service information provided on your order confirmation.